Guidelines for Managing Your Mentor Relationships

by Lois ZacharyGetting the Whole Perspective from your mentors

One of my favorite children’s stories is Seven Blind Mice. I was rearranging my bookshelf last week and I reread the story for the first time in many years. It struck me that this familiar tale offers some valuable lessons about an increasingly popular form of mentoring, the board of directors (sometimes referred to as mosaic mentoring). 

Let’s recap the story first, just in case you get confused about your elephant and mouse stories. The story I am referring to is the one about seven different-colored blind mice who set about investigating “a strange Something” by their pond. Each mouse, in turn, ventures out one by one to discover what the “strange Something” could be. Each comes back with a different thought about what it is. The seventh mouse explores the complete “Something” and, in the process, discovers that the “Something” is actually an elephant, a conclusion she couldn’t have come to without the input of the other mice. The story concludes with a moral: “Knowing in part may make a fine tale, but wisdom comes from seeing the whole.” 

The board of directors (“BOD”) has the advantage of providing multiple perspectives and diverse feedback from a variety of mentors serially or simultaneously. It offers a 360◦ perspective that fast tracks the learning. It exponentially clarifies, broadens, deepens and expands a mentee’s thinking. The synergy and excitement that takes place among mentors when they share their wisdom is energizing for mentees and mentors alike. 

Having diverse and multiple mentors with different backgrounds, experiences and ideas can guide you to new discoveries, facilitate your growth and development as a leader, enhance your capability and expand your capacity as a leader. This model is not for everyone but it is for you if prepare yourself, carefully select your mentors, set the tone at the first meeting, create momentum, and commit to the relationship.

Prepare

Make sure that you make the time to reflect on your purpose for creating a BOD. Clarify your own goals, objectives and intention. Consider what it is you are willing to contribute to the relationship. Be willing to candidly share your needs, expectations and limits. Identify the characteristics you are looking for in each of your BOD mentors. In doing so, reflect on your past mentoring relationships and what was most helpful to you.

Carefully Select

Guidelines for managing yoru mentoring relationshipsSeek out and recruit multiple mentors to help you achieve your specific goals. You will want to make sure your choose mentors who will challenge your thinking and encourage you to raise the bar on your own growth and development. In addition to the characteristics you identify, you will want to consider if your mentors individually and collectively have the expertise, experience, time and willingness to help you achieve your learning goals. Make sure that you make your final selection whether or not you feel there is a good learning fit, not on the basis of chemistry.

 Set the Tone

You should plan on meeting with your BOD regularly. They will be looking to you to manage the learning process, arrange and host the meetings. You will want to get them invested in shared accountability for the learning process and achievement of desired results.

It is important that you create the right climate at the first meeting. Mentors need to get to know one another and understand what each brings to the table. Carefully orchestrate this process in a way that thoughtfully and respectfully honors confidentiality and creates value for your mentors.

Satisfaction and success for everyone is increased when your BOD mentors have a firm understanding of your desired outcomes. Allot adequate time to clarify your learning goals and needs. Clarify ground rules, boundaries and expectations. Once the deliverables are agreed upon, establish specific processes and procedures for monitoring progress and measuring results. Collaboratively develop a work plan.

 Create Momentum

Your mantra throughout the BOD process should be, “communicate, communicate, communicate.” Make sure that you update your BOD on your progress and provide them with feedback as to what is working for you and what is not. Express your appreciation and let them know how you are applying what it is you are learning. Use their time well and provide background material in advance of meetings.

Stay Connected

Your relationship with your BOD mentors will change once the mentoring relationship ends. You may decide to continue the relationship on an ad hoc basis or continue to connect informally. Once you have redefined your relationship, it is time to “let go” of the relationship as it was and embrace it as it will be.

A mentoring BOD provides a special kind of wisdom comes that from seeing the whole. Perhaps you will want to consider it as a way to further develop yourself as a leader.

Lois Zachary is the President of Leadership Development Services, LLC. and an international expert on mentoring and leadership development. She has written several books on mentoring. The newest one is The Mentor’s Guide: Facilitating Effective Learning Relationships. Other books include Creating a Mentoring Culture: The Organization’s Guide, and The Mentee’s Guide: Making Mentoring Work for You.

 

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Leadership Skills for Managers

We’re often asked how to train managers to become leaders. Usually what is behind this request is the need to get managers to motivate their team to excel at reaching goals. However, the sad truth is that often star employees who have excelled because of their individual performance have been promoted into management only to flounder.Training managers in leadership skills

They have not yet learned how to move from “I” to “We”, as former NBA star and N.J. Senator Bill Bradley says in The Wisdom of Teams DVD/video training.  Managers not only need to do this themselves but instill that behavior in their team. That means that the person who was just promoted into becoming a manager might have to be tough or candid with a colleague that used to be a co-worker so s/he doesn’t derail the team with a bad attitude or sloppy work.

Read more on leadership development for managers >>

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Check out these DVD Trainings for Managers: Economical video trainings that show good leadership skills. Save time creating a training from scratch and benefit from great leaders who show what good leadership is. Check out our free video previews:

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Sports fans, listen up. Executive coach Marshall Goldsmith who coaches Fortune 500 CEOs and their teams on leadership skills has advice for former and current coaches of the NY Yankees. Think filling big shoes, bad bosses and proving yourself.  Yes, just like you leaders have to do everyday:

  1. Advice for Joe Torre
  2. Advice for Joe Girardi
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The ROI of Training Managers to Become Leaders

We’re often asked how to train managers to become leaders. Usuallythe roi of training managers to become leaders what is behind this request is the need to get managers to make good decisions and inspire their team. However, the sad truth is that often star employees who have excelled because of their individual performance have been promoted into management only to flounder.

They have not yet learned how to move from “I” to “We”, as former NBA star and N.J. Senator Bill Bradley says in The Wisdom of Teams video training.  Managers not only need to do this themselves but instill that behavior in their team. That means that the person who was just promoted into becoming a manager might have to be tough or candid with a colleague that used to be a co-worker so s/he doesn’t derail the team with a bad attitude or sloppy work.

By definition being a manager requires self-awareness and the ability to coach and mentor teams to execute on a process to reach a goal. Sure, they’re not setting strategy for the overall business or articulating a vision that would qualify them to be a “leader” but good managers are creating a vision that empowers their teams.  In fact, good managers develop their leadership skills using effective communication skills that empower employees. 

If you’ve worked for a good manager, you know what this means.

In fact, the direct supervisor or manager has the biggest influence on engagement. Employees of a disengaged, inept manager are four times as likely to become disengaged and more likely to bolt. 

Fix the manager and you fix morale among a lot of folks that cost a lot of money to hire and train. Small investment for a big ROI. Right?

Photo:Royal New Zealand Navy

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Management Coaching Advice for Joe Girardi

by Marshall Goldsmith

Joe Girardi became the coach of the New York Yankees in 2008. I was recently asked what leadership advice I would give him.  Think of this in the context of being a new leader, succeeding someone who was very successful. In this case, Joe Torre:

1. Bust your butt.

You have been given a once in a lifetime opportunity. Go for it. There is a time in life to have balance and be well-rounded. This is not that time for you. Do whatever you can to help the Yankees win. If they don’t, you will soon be gone. Young lawyers, investment bankers, and consultants work 80 hours a week to make it in the big leagues. Now it’s your turn.

2. Forget about life being fair.

The New York press has no interest in being fair and balanced in their reporting of your work. If the team loses, you are going to take the heat. If you get even a little defensive, it will only get worse. Take all the responsibility for any failures. It will be laid at your feet anyway.

3. Just smile at Hank Steinbrenner.

Yes, he may be your boss, but ignore his comments as much as you can. This family has no history of supporting its managers, so don’t expect it will start with you. Joe Torre was a wonderful role model for how to manage this relationship.

4. Recruit the veterans to help you out.

Your team has some of the most experienced and successful professionals in the history of the game. Recognize them for who they are. Be honest about what you need. Share your leadership responsibilities with the team.

5. Take it seriously, but have fun.

You have a tough act to follow. I got my PhD at UCLA when John Wooden was the basketball coach. Guess what happened to the next several coaches? They were all fired in short order because they “just weren’t him.” If you are not an instant success and you do get fired, nobody is going to be surprised, and neither should you.

In the great movie Twelve O’clock High, General Savage (played by Gregory Peck) sent a message to all of his fighter pilots (who were engaged in daylight precision bombing): “Assume you are dead. Forget about going home. Then it won’t be so hard.” My advice for you is the same: Assume you are dead. Forget about the keeping your job. Then it won’t be so hard.

6. Look at the upside.

Hank Steinbrenner has said, “What we’re looking for is a guy who’s maybe going to be one of the greatest managers of all time over a period of, oh, 10 to 20 years.” Maybe that manager will be you. Bear in mind you’ve been given the opportunity of a lifetime. Make the best of it.

It occurred to me as I was writing this that there are valuable lessons here for leaders in business, whether you’re in the Joe Torre position of having had great success somewhere and are in a new position, or whether, like Joe Girardi, you’re taking over from a legendary leader. And I am sure that many of you have some advice for either – or both – of these two Joes.

My newest book, MOJO, is a New York Times (advice), Wall Street Journal (business), USAToday (money) and Publisher’s Weekly (non-fiction) best seller. It is now available online and at major bookstores.

Photo: © Andrew Kazmierski | Dreamstime.com

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Leadership Coaching Advice for Joe Torre

by Marshall Goldsmith 

As an executive coach who is accustomed to working with corporate chief executives, I found this recent request to be an interesting challenge: Marshall Goldsmith advice for Joe TorreGive some coaching advice to two coaches, Joe Torre, the former coach of the New York Yankees, now coaching the LA Dodgers, and Joe Girardi, his successor. Let’s start with  Joe Torre:

1. Never say, “When I was with the Yankees we …”

One of the greatest leaders I ever met left a highly successful corporation to work in Silicon Valley. Although his new staff loved him, they absolutely hated it when he incessantly repeated stories starting with, “When I was at ….” You have a great record. Just let your players know what you think is right without referring to your past. Not only does it get old for others when we do this – it reminds them that we are old, and that’s never a good thing.

2. Give credit where it’s due

If the Dodgers succeed, you should always go out of your way to give your players all of the credit for the success. If the team’s fortunes turn around, the press will go out of its way to point out how you made all of the difference - and how stupid the Yankees were to get rid of you. Don’t buy into this – even with subtle comments or facial expressions. Always point to the players’ contribution and downplay yours. One of the greatest leaders I ever met told me, “While achievers can make it all about me, leaders make it all about them.”

3. Develop young talent.

I have asked many retired CEOs, “What are you most proud of?” None ever talked about how much money they made or how big their office was. They always talked about the people they helped. If you win another championship you will – and should be – very proud. If you help develop young players, as both athletes and human beings, you will – and should be – even more proud.

4. Forgive the Steinbrenners.

Do this not for their sake, but for yours. You have done a great job of taking the high road and putting up with their often harsh treatment and unrealistic expectations for years. It would be easy to carry around anger at them. Just let it go. When you carry around bad feelings, you only punish yourself.

5. Enjoy yourself.

Life is short. You have won four World Championships, been to the World Series six times, and made the playoffs 12 years in a row. You don’t have to prove anything to anybody. You are getting older. Look at this as an opportunity to have a new start – without having to deal with the Steinbrenners. Keep your enthusiasm and joy for the game, and be a happy warrior. Commit to having a great day, every day, no matter what happens on the field. Your enthusiasm will be contagious.

Next. What I told Joe Girardi.

My newest book, MOJO, is a New York Times (advice), Wall Street Journal (business), USAToday (money) and Publisher’s Weekly (non-fiction) best seller. It is now available online and at major bookstores.

Photo: © Scott Anderson | Dreamstime.com

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Build a Team with Entrepreneurial Attributes

“In today’s fast-changing business environment, organizations tell us that their #1 goal is to improve their ‘business agility’ – their ability to understand market changes, rapidly adapt, and operate as a globally integrated business. How can your HR, learning, and leadership programs help make this happen?” Bersin Associates

We think an effective way to build agility is to create workforces that think like entrepreneurs. 

Want to create a workforce that thinks like the best entrepreneurs?Entrepreneurship Management E-Learning course with Steve Case  They take initiative, come up with solutions to problems, innovate and have a “can do” resilient positive attitude in the toughest of circumstances.  Our new E-learning course on Entrepreneurship is designed to empower the self-motivated who want to create the environment for teams to excel. That could be a small business owner to a leader of a division…an intrapreneur. 

Here are the ten learning modules designed for the time strapped. Take one module or as many as time permits. This course is also a great pre or post learning that can be combined with an in-classroom training.

  1. How to find great ideas that will help you beat the competition and innovate faster (Intel co-founder Andy Grove)
  2. Change a behavior that is holding you back or getting in the way of your company’s progress(Marshall Goldsmith)
  3. How to empower your team in good times and bad times(AOL co-founder Steve Case)
  4. How to sell to big companies
  5. How to get in the door to land a big sale
  6. How to influence people to raise money, hire top talent,etc.(Stephen Covey)
  7. How to create the right work environment to keep top talent
  8. How to communicate to build trust and confidence
  9. How to manage your time effectively
  10. Stress reduction techniques

Find out more here and see a demo of the module on Attitude>>

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How Effective Leaders Can Engage Talent with Boldness

by Holly Green

Are you brave, valiant, valorous, audacious, and swashbuckling? Or are you timorous, trepid, faint-hearted, and pusillanimous? Find out how to be bold as you “go for the gold.”

2012 is the year to be bold! how being bold helps you take risks and win

The economy continues heading in the right direction. Employers are starting to hire again. Opportunities abound for companies that have the vision, resources, and boldness to go after them. 

What does it mean to be bold? 

The dictionary defines it as “showing an ability to take risks; confident and courageous.” But I like the thesaurus description much better: daring, intrepid, brave, valiant, valorous, fearless, dauntless, audacious, adventurous, heroic, plucky, spirited, confident, assured, swashbuckling… 

I love the word “swashbuckling,” as it evokes images of pirates and sleek clipper ships running fast with the wind. Just imagine if we dressed up as pirates when describing our vision of winning to employees and stakeholders! Think it might change how they hear the message? 

Bold can also be a word to describe your actions, your drive, your efforts, and your organization. But only if you’ve created habits and behaviors that constantly progress you and your team towards your vision of winning and excellence. 

People are attracted to bold. Employees want to believe in something big. They want to pursue goals that push the limits, and they yearn to achieve something that has never been done before. They want to take bold steps to achieve their dreams and have a significant impact on their customers and the world. 

The opposite approach is to be timid. And who wants to be known as bashful, fearful, apprehensive, timorous, trepid, intimidated, mousy, cowardly, faint-hearted, pusillanimous, or wimpy – especially by their customers? 

Timid takes the safe course of action when the riskier one would yield much bigger rewards. Timid operates with a fear of failure mindset rather than a ”we play to win!” attitude. Timid settles for the field goal rather than going for the touchdown when it’s fourth and goal on the one-yard line. Timid may protect you from the pain of failure, but it won’t put you in a position of market leadership. 

How do you get bold?  

Pause and get clear on winning. But make sure it’s a big win. In football, teams want to win their divisions. But what they (and their fans) really want is to win the Super Bowl. Define what the Super Bowl looks like for your business or industry and then go out and win it! 

Push the envelope. Bold doesn’t involve doing the same things over and over again. Remember the old Star Trek theme: to boldly go where no man has gone before.  Fire up your Starship Enterprise and lead your company, your market, or your entire industry to a place it’s never been before. Keep in mind that what made you successful today will not necessarily make you successful tomorrow. 

Project a bold image. For example, Starbucks currently has its baristas wearing red stickers about Bold. Of course, it refers to a new coffee they’re promoting. But no matter the context, the word “bold” reaches out and grabs your attention. 

Think about some of the memorable tag lines or slogans that project bold. Nike’s ageless “Just do it!” Gatorade’s new slogan, “Win from within.”  Apple’s “Think different.” Fed-X’s “When it positively, absolutely has to be there overnight.” Or even the Olympic phrase, “Go for the gold!” These exude bold. They draw a line in the sand and dare you to cross it. They make you want to get off the couch and achieve something big

Act decisively. One disadvantage of today’s thoroughly wired world is that we can easily get paralyzed by information overload. The tendency to wait until we have gathered all the data before moving forward with a new project or product offering can be hard to overcome. Except that we will never have all the data. 

Instead, we need to gather what we can from diverse sources and make sure we have considered as many different perspectives as possible. Then move forward boldly and aggressively, knowing that our plans will change along the way. 

Most of all, position yourself as a winner by your thoughts, words, actions, and deeds. People want to align with a winner. And in today’s markets, it takes boldness to win. 

If you’re not bold, what are you waiting for? Things to slow down? Fewer emails to distract you from winning? The light at the end of the tunnel (which is really a train coming at you full speed)? 

The time to be bold is now!  Being timid is not a goal or desired state, it is a default when we don’t pause and get it right, make it big, and stay focused on achieving something!

Holly GreenHolly is CEO of The Human Factor, Inc., and helps business leaders and their companies achieve higher levels of performance and profitability.  Holly was previously President of The Ken Blanchard Company and LumMed, Inc.  Holly’s clients include AT&T, Microsoft, Expedia, Nokia, and Google as well as numerous small and midsized businesses. 

Holly’s top selling book, More Than a Minute: How to Be an Effective Leader and Manager in Today’s Changing World (available in 9 languages globally) goes beyond the theory of leading and managing by providing practical, action-oriented information.

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Quiet, Please: I’m an Introvert and Proud of It

by Helen Whelan

I love to listen. I’d much rather ask questions than talk. I like to receive information and think about what is being said. Sometimes, I’ve been asked whether “I get it”. Often that has been code to me for, “I’m making an extrovert, or a heavy talker, nervous.” But, really what is going on is that I’m deeply listening and want the person to elaborate further. (Of course, there are exceptions to this).

Hi, I’m an introvert. (You don’t need to clap.:))

NPR recently did a wonderful interview with Susan Cain, the author of “Quiet: The Power of Introverts in a World That Can’t Stop Talking. She explains introversion and extraversion and how extroverts became the ideal for leaders in the 20th century. (Not all leaders are extroverts. Bill Gates , Mother Theresa, and Joe DiMaggio are and were considered introverts.)

“Suddenly, people were flocking to the cities, and they were needing to prove themselves in big corporations, at job interviews and on sales calls.”

But, Cain argues that we’ve gone too far:

“It’s quite a problem in the workplace today, because we have a workplace that is increasingly set up for maximum group interaction. More and more of our offices are set up as open-plan offices where there are no walls and there’s very little privacy. … The average amount of space per employee actually shrunk from 500 square feet in the 1970s to 200 square feet today.”

This would make an introvert wretch. I know it because it happened to me. I worked in an open cubicle environment where the stimulation was not energizing, but overwhelming and not productive for me. I felt for my co-workers who could sense my dread as they approached. Needless to say, this was not the right work environment for me and I quickly learned how to maneuver my way out of that situation. (lucky for the company too).  

For those of you who might think this is anti-social, it really is about where we get our energy. After all, we want workers to thrive and be their most productive. Right?  For introverts, energy comes from deep one-on-one connections or from the ability to focus deeply on a task or thought before giving their opinion. They don’t want all the interactions and interruptions that energize extroverts.

So, the next time, your organization wants to build teams by having them work together as a group on a project, don’t be surprised if you see some unenthused workers. Cain explains it well here:

“None of this is to say that it would be a good thing to get rid of teamwork and get rid of group work altogether. It’s more just to say that we’re at a point in our culture, and in our workplace culture, where we’ve gotten too lopsided. We tend to believe that all creativity and all productivity comes from the group, when in fact, there really is a benefit to solitude and to being able to go off and focus and put your head down.”

Amen.

Sometimes teamwork doesn’t mean being together all the time. People can have the same goals but work in different ways to achieve them, very much with the team in mind. Solitude, focus, alone time, quaility listening time,uninterrupted. Give an introvert that and it’s like rocket fuel.

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Super Bowl Ad for the Next Great Entrepreneur

Here’s a great ad that will air during the Super Bowl. It’s created by the Kauffman Foundation, which studies and encourages entrepreneurship. We found out about it from Steve Case, an entrepreneur who founded AOL and is now Chairman of the Partnership for America, promoting small business and entrepreneurship.

While there are a lot of resources for entrepreneurs to learn how to run a business, it’s really the “softskills” or leadership skills of entrepreneurs that makes all the difference in their success. These skills include self-management to go the distance, communication skills to influence, and team building skills to retain top employees.  Successful entrepreneurs and leadership coaches like Marshall Goldsmith and Stephen Covey teach these skills and more here:Entrepreneurship Management E Learning Video Course.

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Are Your Employees Just Waiting to Bolt?

by Holly Green

The employment pendulum seems to be swinging back to the employee side. How do you keep employees from getting “happy feet” when their job options increase?

employee dis-engagement and how leaders can re-engage their workforce

Here’s some interesting news.

According to the Department of Labor, unemployment fell to 8.3%, representing its lowest point in the past three years.

Leading indicators also show that the economy continues to grow. Granted, it isn’t creating jobs as quickly as we would like. But economists expect that to improve during the second half of 2012. Also, employers are laying off fewer workers than they have in the past few years – another sign that bodes well for employees.

But here’s a fact that really caught my eye: the number of Americans quitting their jobs has begun to increase for the first time since well before the recession.

Generally speaking, people don’t voluntarily leave their jobs unless they already have another one lined up. Or, they have confidence that they can find a new job in a reasonable period of time. Combine an improving economy with this leading indicator and the employment pendulum appears to be swinging back to the employee side. 

What does this mean to business leaders?

At the present moment, the majority of American workers are not happy campers! They’ve been let go, laid off, and cast aside. They feel mistreated, over-worked, and underappreciated. And they see banks and some large corporations raking in record profits while wages stagnate or decline.

Those who do have jobs have been stretched painfully thin to make up for understaffed organizations. They’re constantly being asked to do more with less. And they’ve all been running too fast for too long to feel much (if any) loyalty to the companies they work for.

Today’s workers appreciate having a job, but they don’t necessarily appreciate their employers. And with more employment options becoming available, don’t be surprised if your employees start migrating to other employers who will show them a bit more TLC.

One thing I have learned as a leader and manager is that inspired and employees rarely leave their jobs. If you want to avoid a mass exodus (or even the loss of a few key players) as more jobs become available, make inspiring and engaging your employees a top priority.

To inspire people:

1.   Get clear on winning.

I realize I’m beginning to sound like a broken record on this one. But if there’s one record that deserves to be broken, this is it. No matter what your business or industry, people want to work for a winner! In order to win, they have to know what winning looks like for your organization. So get clear on winning, and then get going on communicating your vision of winning. And not just how you will win, but why.

2.   Share your passion.

People understand why winning is important to the organization. They also want to know what it means to you. Talk frequently about why you feel so passionate about where the organization is going and how it will benefit customers, employees, and other key stakeholders when you get there.

3.   Connect the dots.

Even when employees understand your vision of winning, they often have a hard time seeing their roles in it. Let people know — specifically — how their jobs contribute to winning and why it’s so important for them to perform at a high level. Also let them know how they will win on a personal level when the organization wins as a whole.

To engage your employees:

1.   Give frequent feedback. 

When employees don’t know where they stand performance-wise, they think you don’t care about it. When they think you don’t care, their interest in winning wanes. That’s when they start looking for people and/or companies that do care.

2.   Listen up!

Actively solicit ideas and opinions from your employees and then pay close attention. Nothing makes people feel more engaged than having leaders and managers who take the time to hear what they have to say.

3.   Pat their backs.

I have yet to run across a quicker, easier, and more effective way to engage employees than simple recognition for a job well done. A “thank you” here.  A “nice job” there. The occasional small reward, such as a handwritten thank you, Starbucks card, dinner coupon, or gift certificate can go a long way. The return you receive from these small but sincere gestures will far exceed the investment of time and/or money.  

Recognition, both public and private, feeds that very deep human need to be acknowledged and appreciated for our contributions. Feed it often and individuals in your organization will be far less inclined to seek out greener pastures.

Don’t wait until you have a turnover problem.  Get ahead of the curve and begin re-recruiting your best team members through some of the simple behaviors and sincere appreciation noted above!

Holly is CEO of The Human Factor, Inc., and helps business leaders and their companies achieve higher levels of performance and profitability.  Holly was previously President of The Ken Blanchard Company and LumMed, Inc.  Holly’s clients include AT&T, Microsoft, Expedia, Nokia, and Google as well as numerous small and midsized businesses. 

Holly’s top selling book, More Than a Minute: How to be an Effective Leader & Manager in Today’s Changing World (available in 9 languages globally) goes beyond the theory of leading and managing by providing practical, action-oriented information.

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