Monthly Archives: October 2015

[New Videos] on What Your Employees Really Think of You

Ears burning? Don’t care? Or, you might not even know how they feel because they’re hiding it from you. But, when they walk out the door or slack off because they’re mad or discouraged, it starts to get time-consuming and … Continue reading

Posted in Diversity, HR, Leadership Skills | Tagged , , , , , , | Comments Off on [New Videos] on What Your Employees Really Think of You

Grabbing Customers and Engaging from “Hello”

By Judith E. Glaser Fully engaged customers are more loyal and profitable. A fully engaged customer represents a 23 percent premium in terms of share of wallet, profitability, revenue, and relationship growth. Gallup’s State of the American Consumer report. How can … Continue reading

Posted in customer service, HR | Tagged , , , , , , | Comments Off on Grabbing Customers and Engaging from “Hello”

Seven Negative Patterns that Derail Your Business

by Judith E. Glaser As you read the following seven I-centric habit patterns, identify ones that do not serve your organization and see them as opportunities to develop WE-centric patterns. Monitor your impact. Notice how, by shifting to WE-centric patterns, … Continue reading

Posted in HR, Leadership Skills | Tagged , , , , , , , , , , , , | Comments Off on Seven Negative Patterns that Derail Your Business

Shift Your Thinking to Optimism in the Face of Fear

By Judith E. Glaser Are Your I-Centric Habit Patterns Getting the Best of You? We live in a world of moving targets. Once we get into routines we feel comfortable, and from comfort comes confidence. Yet in a world of … Continue reading

Posted in change, HR, Innovation | Tagged , , , , , , , , , , , , , , , , , , , , | Comments Off on Shift Your Thinking to Optimism in the Face of Fear