Monthly Archives: March 2016

Five Ways to Have a Difficult Conversation That Leads to Action

by Judith E. Glaser Hiding behind email, texting or “sandwiching” tough feedback between compliments, won’t get your communication heard. Neither will “yell and tell!” Here are five ways to have those dreaded conversations that addresses fears, concerns and worries: Triggering: … Continue reading

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How to Communicate about Unmet Expectations

by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading

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Turn Challenging Conversations Into Trusting Relationships at Work

by Judith E. Glaser No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact … Continue reading

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