Category Archives: communication

Conversations that Create “Culture Glue” and Problem Solving

By Judith E. Glaser We all go through our own version of an identity crisis at least once in our life. Should I be a doctor, teacher, entrepreneur, or CEO of some global company? We all want to know where … Continue reading

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Five Effective Communication and Leadership Skills

by Judith E. Glaser The Caring Effect… Take Five Steps Forward All people have deep-seated needs for meaning, purpose, connection, and inclusion that they want—and expect—to fulfill at work. How can you leverage your people’s social and psychological needs to … Continue reading

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Three Chemistry Lessons that Signal You’re a Friend or Foe

by Judith E. Glaser Remember these three chemistry lessons when you’re communicating: 1. Be mindful of your conversations and the emotional content you bring—either pain – which closes the brain, or pleasure which opens the brain. Are you sending friend … Continue reading

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A Visual on What Works with Management Feedback

by Judith E. Glaser This ‘chemistry of conversations’ is why we need to be more mindful of our interactions. Behaviors that increase cortisol levels reduce our conversational intelligence or C-IQ—our ability to connect and think innovatively, empathetically, creatively and strategically with others. Remember: … Continue reading

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The Chemistry Factor in Relationships

By Judith E. Glaser We are all familiar with the ‘chemistry’ factor in relationships and the chemical attraction metaphor.  However, we are now learning that our insights about the chemical nature of relationships and conversations are more than a metaphor—they are a … Continue reading

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Five Ways to Have a Difficult Conversation That Leads to Action

by Judith E. Glaser Hiding behind email, texting or “sandwiching” tough feedback between compliments, won’t get your communication heard. Neither will “yell and tell!” Here are five ways to have those dreaded conversations that addresses fears, concerns and worries: Triggering: … Continue reading

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How to Communicate about Unmet Expectations

by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading

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Turn Challenging Conversations Into Trusting Relationships at Work

by Judith E. Glaser No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact … Continue reading

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Five Ways Leaders Can Boost Employee Engagement

by Judith E. Glaser The key is to use your conversational intelligence (C-IQ)—your capacity to connect—to recognize social and psychological needs and translate this awareness into conversations that meet these needs. Here are five steps you can take now: Step … Continue reading

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It’s Not about Tell-Yell-Sell for Sustained Success

by Judith E. Glaser What inhibits healthy connections in business to create successful change or business turnarounds?  Whether you’re an entrepreneur or business executive, it’s most likely that these four behaviors will derail your leadership ability: Talking past each other – … Continue reading

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