Category Archives: communication

Insuring Future Success for Yourself and Others

by Judith E. Glaser Some neuroscientists are able to identify how our brain saves the “working history” of our experiences that are preparing us for our future Moment, as well as our future success. However, we don’t have access to … Continue reading

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Justify Finding Your True Identity

by Judith E. Glaser In June the race horse Justify had his moment in the Belmont Stakes to win the Triple Crown (having already won the Kentucky Derby and Preakness). The Washington Post reported: “In a withering display of power … Continue reading

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Conversations that Create “Culture Glue” and Problem Solving

By Judith E. Glaser We all go through our own version of an identity crisis at least once in our life. Should I be a doctor, teacher, entrepreneur, or CEO of some global company? We all want to know where … Continue reading

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Five Effective Communication and Leadership Skills

by Judith E. Glaser The Caring Effect… Take Five Steps Forward All people have deep-seated needs for meaning, purpose, connection, and inclusion that they want—and expect—to fulfill at work. How can you leverage your people’s social and psychological needs to … Continue reading

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Three Chemistry Lessons that Signal You’re a Friend or Foe

by Judith E. Glaser Remember these three chemistry lessons when you’re communicating: 1. Be mindful of your conversations and the emotional content you bring—either pain – which closes the brain, or pleasure which opens the brain. Are you sending friend … Continue reading

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A Visual on What Works with Management Feedback

by Judith E. Glaser This ‘chemistry of conversations’ is why we need to be more mindful of our interactions. Behaviors that increase cortisol levels reduce our conversational intelligence or C-IQ—our ability to connect and think innovatively, empathetically, creatively and strategically with others. Remember: … Continue reading

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The Chemistry Factor in Relationships

By Judith E. Glaser We are all familiar with the ‘chemistry’ factor in relationships and the chemical attraction metaphor.  However, we are now learning that our insights about the chemical nature of relationships and conversations are more than a metaphor—they are a … Continue reading

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Five Ways to Have a Difficult Conversation That Leads to Action

by Judith E. Glaser Hiding behind email, texting or “sandwiching” tough feedback between compliments, won’t get your communication heard. Neither will “yell and tell!” Here are five ways to have those dreaded conversations that addresses fears, concerns and worries: Triggering: … Continue reading

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How to Communicate about Unmet Expectations

by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading

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Turn Challenging Conversations Into Trusting Relationships at Work

by Judith E. Glaser No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact … Continue reading

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