Category Archives: communication

Five Ways Leaders Can Boost Employee Engagement

by Judith E. Glaser The key is to use your conversational intelligence (C-IQ)—your capacity to connect—to recognize social and psychological needs and translate this awareness into conversations that meet these needs. Here are five steps you can take now: Step … Continue reading

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It’s Not about Tell-Yell-Sell for Sustained Success

by Judith E. Glaser What inhibits healthy connections in business to create successful change or business turnarounds?  Whether you’re an entrepreneur or business executive, it’s most likely that these four behaviors will derail your leadership ability: Talking past each other – … Continue reading

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You’ve Reached the Top! Now What?

Four Communication Blind Spots that Derail Leaders  by Judith E. Glaser Starting a business from scratch is different from stepping in and adding value to an existing company. Entrepreneurs love the challenges, risks, and thrills of doing what others have … Continue reading

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A Workplace Relationship Repair Kit To Transform Conflict

By Judith E. Glaser Suppose you argued with a colleague and now you’re avoiding him. Your relationship is damaged, and you wonder how to repair and restore it—how to start over, make up, rebuild trust, and work through issues rather … Continue reading

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Three Rules of Engagement for Effective Communication

by Judith E. Glaser We all recognize the need for courage to start a business, play competitive sports, incur risks in investments, lead a diverse team in competitive markets, or take on an outback adventure. But do we really need courage to … Continue reading

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3 Effective Strategies for Changing a Workplace Culture

by Judith E. Glaser The more we talk about change, the more we talk about all the problems and challenges that can emerge – resulting in negative mindsets which trigger “fear hormones” and “threat networks” in our brains. No wonder … Continue reading

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How to Become More Influential

We all love to hear ourselves talk. Our brains actually light up and we feel good. But, if  we are blinded by our own thoughts, we’re not leaving room for others to contribute. They turn off. Think how this affects “how deals … Continue reading

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What Your Brain Does When Someone Talks Too Much

.. think of this next time you have a big sales pitch or you’re trying to influence someone to your point of view. by Judith E. Glaser Conversational Blind Spots at Work Twenty-eight years ago I began my first experiment … Continue reading

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Here’s What to Do Next Time You Squirm..

..when a colleague, client, boss uses a stereotype to make an inappropriate comment. With the law of numbers, just imagine if all employees were sensitized and knew how to respond in the face of harassment or discimination. Ouch!That Stereotype Hurts is a 30 minute video training … Continue reading

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How Assumptions Derail Good Mentoring Relationships

by Lois Zachary Why is it that some people succeed at mentoring while others miss the mark? For one thing, the word “mentoring” is not uniformly understood. Mentoring partners hold differing assumptions about what mentoring actually means. Mentees and mentors … Continue reading

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