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Category Archives: HR
Three Chemistry Lessons that Signal You’re a Friend or Foe
by Judith E. Glaser Remember these three chemistry lessons when you’re communicating: 1. Be mindful of your conversations and the emotional content you bring—either pain – which closes the brain, or pleasure which opens the brain. Are you sending friend … Continue reading
Posted in communication, HR
Tagged communication skills, pain and pleasure, safe culture, self talk, trust, workplace culture
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A Visual on What Works with Management Feedback
by Judith E. Glaser This ‘chemistry of conversations’ is why we need to be more mindful of our interactions. Behaviors that increase cortisol levels reduce our conversational intelligence or C-IQ—our ability to connect and think innovatively, empathetically, creatively and strategically with others. Remember: … Continue reading
Posted in communication, HR, Leadership Skills
Tagged chemistry of conversations, deep understanding, difficult conversations, distrust, fear and avoidance, management communication, sales engagement, understanding and engagement
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The Chemistry Factor in Relationships
By Judith E. Glaser We are all familiar with the ‘chemistry’ factor in relationships and the chemical attraction metaphor. However, we are now learning that our insights about the chemical nature of relationships and conversations are more than a metaphor—they are a … Continue reading
Posted in communication, HR, Leadership Skills
Tagged anger, chemistry, conflict, cortisol, criticism, fear, negativity, Neurochemistry, positive conversations, reactive
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Feedback versus the Dreaded Annual Review
by Judith E. Glaser One hundred years ago, Thomas Watson founded IBM on business beliefs. In 2001, IBM revisited those beliefs with an astounding global process called a Values Jam*, which engaged hundreds of thousands of people in an online … Continue reading
Posted in change, HR, leadership
Tagged Conversational Intelligence, conversational patterns, developing talent, distrust, fear, feedback, IBM, IBM culture, trust
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How to Communicate about Unmet Expectations
by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading
Posted in communication, HR, Leadership Skills
Tagged anger, avoidance, blame, candor, communication skills, data dump, difficult communication, disappointment, expectations, leadership skills, messaging, respect, venting
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Turn Challenging Conversations Into Trusting Relationships at Work
by Judith E. Glaser No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact … Continue reading
Posted in communication, HR, Leadership Skills
Tagged bad news, building trust, candid, candor, delivering bad news, difficult conversations, honesty
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How to Drive Self-Expression to Innovate
by Judith E. Glaser I have yet to meet an executive, who joins a company to be ‘minimized,’ marginalized or to be intentionally held back from making a contribution. We join a company to make a difference, to make a … Continue reading
Posted in HR, Leadership Skills
Tagged acknowledgement, Children's World, collaboration, connection, contribution, Conversational Intelligence, creating trust, creative process, neuroscience, patterns, self-expression, self-expresssion, transparency
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Five Ways Leaders Can Boost Employee Engagement
by Judith E. Glaser The key is to use your conversational intelligence (C-IQ)—your capacity to connect—to recognize social and psychological needs and translate this awareness into conversations that meet these needs. Here are five steps you can take now: Step … Continue reading
Posted in communication, HR, management
Tagged appreciation, boost morale, celebrate achievement, connection, Conversational Intelligence, creating trust, employee engagement, feedback, recognition, self-responsibility
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