Category Archives: Leadership Skills

Five Steps to Create Cultures of Trust

by Judith E. Glaser We are designed for connection with others, and when trust is broken we recoil and close down. Conversational Intelligence is teaching us that because we are designed to be social, our brains are sensitive to the signals of … Continue reading

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Is Distrust And Fear Rampant in Corporate America?

by Judith E. Glaser Daily we see headlines that suggest we are becoming mired in distrust, at high cost to our organizations. As our trust bank accounts are depleted, we run out of currency to invest in the future. And trust is … Continue reading

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How to Communicate about Unmet Expectations

by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading

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Turn Challenging Conversations Into Trusting Relationships at Work

by Judith E. Glaser No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact … Continue reading

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How to Drive Self-Expression to Innovate

by Judith E. Glaser I have yet to meet an executive, who joins a company to be ‘minimized,’ marginalized or to be intentionally held back from making a contribution. We join a company to make a difference, to make a … Continue reading

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Why Should Managers and Leaders Celebrate More?

by Judith E. Glaser Great leaders identify, measure, recognize, and reward meaningful efforts and achievements—and celebrate often with the people involved. Why should managers and leaders celebrate more? Creating a feeling of celebration helps meet people’s needs for inclusion, innovation, … Continue reading

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[New Videos] on What Your Employees Really Think of You

Ears burning? Don’t care? Or, you might not even know how they feel because they’re hiding it from you. But, when they walk out the door or slack off because they’re mad or discouraged, it starts to get time-consuming and … Continue reading

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Seven Negative Patterns that Derail Your Business

by Judith E. Glaser As you read the following seven I-centric habit patterns, identify ones that do not serve your organization and see them as opportunities to develop WE-centric patterns. Monitor your impact. Notice how, by shifting to WE-centric patterns, … Continue reading

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“I want to change …my arrogance, my control, and my lack of trust.”

by Judith E. Glaser When Bayer, a $7 billion multinational pharmaceutical company, acquired a smaller $300 million diagnostic company, Rolf Classon the CEO, chose to call it a “merger.” Power-with Others He wanted to immediately establish a “power-with others” relationship … Continue reading

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Two Signals that Create the Highest Trust

by Judith E. Glaser Most people choose their friends and colleagues based on three principles that even they may not be aware of. That’s according to social science research conducted by Brian Uzzi, professor of leadership and organizational change at … Continue reading

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