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Category Archives: Leadership Skills
A Visual on What Works with Management Feedback
by Judith E. Glaser This ‘chemistry of conversations’ is why we need to be more mindful of our interactions. Behaviors that increase cortisol levels reduce our conversational intelligence or C-IQ—our ability to connect and think innovatively, empathetically, creatively and strategically with others. Remember: … Continue reading
Posted in communication, HR, Leadership Skills
Tagged chemistry of conversations, deep understanding, difficult conversations, distrust, fear and avoidance, management communication, sales engagement, understanding and engagement
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The Chemistry Factor in Relationships
By Judith E. Glaser We are all familiar with the ‘chemistry’ factor in relationships and the chemical attraction metaphor. However, we are now learning that our insights about the chemical nature of relationships and conversations are more than a metaphor—they are a … Continue reading
Posted in communication, HR, Leadership Skills
Tagged anger, chemistry, conflict, cortisol, criticism, fear, negativity, Neurochemistry, positive conversations, reactive
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Five Steps to Create Cultures of Trust
by Judith E. Glaser We are designed for connection with others, and when trust is broken we recoil and close down. Conversational Intelligence is teaching us that because we are designed to be social, our brains are sensitive to the signals of … Continue reading
Posted in Leadership Skills
Tagged appreciation, build relationship, collaboration, communication skills, connection, Conversational Intelligence, creating partnerships, creating trust, cultures of trust, empathy, engagement, fear, foes, fostering trust, intention, loss, productive collaboration, reality, reptilian brain, resting assumptions, threat, threats, transparency
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Is Distrust And Fear Rampant in Corporate America?
by Judith E. Glaser Daily we see headlines that suggest we are becoming mired in distrust, at high cost to our organizations. As our trust bank accounts are depleted, we run out of currency to invest in the future. And trust is … Continue reading
Posted in Leadership Skills
Tagged bill o'reilly, capitalism, Congress, creating trusting cultures, defensiveness, distrust, fear, institutional dysfunction, judgment, misconduct, misinterpreting signals, Pope Francis, public confidence, snap decisions, stress, trust
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How to Communicate about Unmet Expectations
by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading
Posted in communication, HR, Leadership Skills
Tagged anger, avoidance, blame, candor, communication skills, data dump, difficult communication, disappointment, expectations, leadership skills, messaging, respect, venting
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Turn Challenging Conversations Into Trusting Relationships at Work
by Judith E. Glaser No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact … Continue reading
Posted in communication, HR, Leadership Skills
Tagged bad news, building trust, candid, candor, delivering bad news, difficult conversations, honesty
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How to Drive Self-Expression to Innovate
by Judith E. Glaser I have yet to meet an executive, who joins a company to be ‘minimized,’ marginalized or to be intentionally held back from making a contribution. We join a company to make a difference, to make a … Continue reading
Posted in HR, Leadership Skills
Tagged acknowledgement, Children's World, collaboration, connection, contribution, Conversational Intelligence, creating trust, creative process, neuroscience, patterns, self-expression, self-expresssion, transparency
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Why Should Managers and Leaders Celebrate More?
by Judith E. Glaser Great leaders identify, measure, recognize, and reward meaningful efforts and achievements—and celebrate often with the people involved. Why should managers and leaders celebrate more? Creating a feeling of celebration helps meet people’s needs for inclusion, innovation, … Continue reading
Posted in HR, Leadership Skills
Tagged appreciation, bonding, brain, celebration, collaboration, culture, emotions, employee engagement, fear, inclusion, innovation, Leadership, negative behaviors, neuroscience, oxytocin, worry
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[New Videos] on What Your Employees Really Think of You
Ears burning? Don’t care? Or, you might not even know how they feel because they’re hiding it from you. But, when they walk out the door or slack off because they’re mad or discouraged, it starts to get time-consuming and … Continue reading
Posted in Diversity, HR, Leadership Skills
Tagged bias video training, change management guide, communication skills video, diversity training, leadership feedback, leadership feedback video, unconscious bias training
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Seven Negative Patterns that Derail Your Business
by Judith E. Glaser As you read the following seven I-centric habit patterns, identify ones that do not serve your organization and see them as opportunities to develop WE-centric patterns. Monitor your impact. Notice how, by shifting to WE-centric patterns, … Continue reading
Posted in HR, Leadership Skills
Tagged blame, control, frustration, groupthink, I-centric patterns, judgmental, leadership behavior, negative habits, power, stagnation, status quo, we-centric patterns, workplace culture
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