Category Archives: management

How Bad Bosses Create Distrust

By: Judith E. Glaser, Marcia Ruben, Ph.D., Sandra Foster, Ph.D., & Debra Pearce-McCall, Ph.D. Executive Summary This distinctive blog post highlights the actions a boss can choose to directly impact their own neurochemistry, behaviors and expressions that promote a climate … Continue reading

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Successful Failures: When We Want to Succeed but Can’t

by Craig Forman We all want to succeed. So, one of the trickiest decisions in business is knowing when to ‘pull the plug’ on a failing initiative. With so much at stake (employee careers, investor expectations, client needs – to … Continue reading

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Five Ways Leaders Can Boost Employee Engagement

by Judith E. Glaser The key is to use your conversational intelligence (C-IQ)—your capacity to connect—to recognize social and psychological needs and translate this awareness into conversations that meet these needs. Here are five steps you can take now: Step … Continue reading

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New Short Video Series for Management Training

The Manager Moments Series: How to Excel in Tricky Situations is designed to deliver short blasts of practical wisdom to busy professionals on everyday management challenges.  Related topics are grouped into bite-sized programs which engage viewers with well-acted real world … Continue reading

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America’s Most Neglected Employee

Please say it ain’t so! Managers, that cream in the Oreo between leadership and employees are getting squashed as a budget priority for development. Managers, who have the ability to fundamentally determine whether a peak performer stays or is engaged in … Continue reading

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Customer Service Social Media Ratings and Business Performance

by Helen Whelan I recently went online to book a vacation in San Francisco. The first thing I did was look at the reviews.   I might have liked the pictures or even the neighborhood but I wasn’t going to trust my gut … Continue reading

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Business Video Education and State Government DVD Sale

Attention, educators and state governments, we celebrate you!  Through June 30th, only state government and educators can use this Coupon for 20% off on their first DVD training and 25% off on the second! Use this coupon at checkout (Cannot … Continue reading

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Selective Listening and How it Can Derail Our Business

by Judith E. Glaser Try to recall a recent situation when you were a listener. It may have been a speech delivered by an executive, a discussion with a subordinate or an explanation from a peer. Did you listen to … Continue reading

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Are Your Best Managers Hiding in Plain Sight?

by Helen Whelan Over 80 % of the managers in companies aren’t cut out to be managers.  That’s according to several Gallup studies of hundreds of organizations, 27 million employees and more than 2.5 million work units over the past … Continue reading

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Build Opportunity Creating Behavior

Creating the Lucky Person’s Toolkit When you achieve a clear sense of who you are and why you are here, you have taken the biggest step towards creating more luck in your life. But if such clarity is the foundation, … Continue reading

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