Employees of a disengaged manager are four times as likely to be disengaged themselves. It’s contagious.
Productivity suffers but also without thinking of the larger ramifications, a manager can lead employees to unethical behavior without realizing it. Maybe it’s telling a secretary to lie when you’ve forgotten and missed an appointment with a client or your boss. Or, maybe it’s easier to steal software or media because it makes your job easier and saves the company money. Each action can seem minor but it starts a culture that we’re often reading about in the news.
Here are two Ethics in Business video trainings that show scenarios of how to react when faced with similar situations even when you’re crazy busy.
- L.E.A.D. with integrity: (For supervisor and managers) Shows 6 scenarios where leaders learn to support ethics and compliance.
- Act with Integrity: shows 12 of the most common scenarios that result in a breach of ethics.
“So, I was driving along in my car and asked Siri to help me write an email message. She stopped me and said, “Whew, those were a lot of words. Could you put that into a few sentences?” Lois Zachary
For those of you who don’t know who Siri is, it’s an app on your phone that lets you use your voice to send messages, schedule meetings, etc. And, as the above quote demonstrates, it’s uncanny how it can help us to understand when we’re not communicating clearly.
Leadership author Lois Zachary writes about the eight effective communication skills she learned from Siri:
1. When you can’t listen, don’t. If you are in the middle of something important when a call comes in, don’t give the caller half your attention. Ask if you can call them back (or they can call you) when you can give undivided attention.
2. Demonstrate that you are listening. Give clear verbal clues that you are tuned in.“So what’s on your mind?” or, “I’m all yours, what’s up?”
3. Take notes. Keep a notepad nearby to write down key points, actions, recommendations and commitments. Let the caller know that you want to jot down a specific point so they don’t keep talking while you aren’t listening.
4. Don’t assume. If you aren’t sure what the caller meant, ask for clarification and check for understanding.
Read more for the other four effective communication tips. >>