by Marshall Goldsmith
One of my clients taught me a simple, yet effective system for getting better at providing positive recognition. The first year I reviewed this executive’s 360-degree feedback report (feedback from his direct reports and co-workers), he scored in the sixth percentile for providing recognition (in other words — 94% of the people in his company were seen as being more effective at this than he was). Within one year, he had moved all the way up to the 94th percentile for providing recognition (now — in a complete reversal — only 6% were seen as scoring higher than he did).
Given this dramatic turnaround in scores I asked, “Please let me know what you did differently. Whatever it was, it worked. I would like to share it with all the people I teach.”
His answer provided a road-map that I have never seen fail.
1. List the names of the key groups of people that impact your life — both at work and at home (customers, co-workers, friends, family members, etc.).
2. Write down the names of the people in each group.
3. Post your list in a place you can’t miss seeing regularly.
4. Twice a week — once on Wednesday, once on Friday — review the list and ask yourself, “Did anyone on this list do something that I should recognize?”
5. If someone did, stop by to say “thank you,” make a quick phone call, leave a voice mail, send an email, or jot down a note.
6. Don’t do anything that takes up too much time. This process needs to be time-efficient or you won’t stick with it.
7. If no one on the list did anything that you believe should be recognized, don’t say anything. You don’t want to be a hypocrite or a phony. No recognition is better than recognition that you don’t really mean.
8. Stick with the process. You won’t see much impact in a week – but you will see a huge difference in a year.
My recent book, MOJO, is a New York Times (advice), Wall Street Journal (business), USAToday (money) and Publisher’s Weekly (non-fiction) best seller. It is now available online and at major bookstores.