Creative Problem Solving For Innovative Ideas

by Holly Green

Anyone can enhance their creative problem solving ability simply by understanding the underlying principles of creativity and grasping one very important rule.

The creative process consists of two distinct phases —creative process and creative problem solving divergence and convergence. Divergence is the stimulation of new creative thinking by diversifying and exploring. Convergence refines and chooses the best possibilities from the ideas generated by divergence.

Divergent thinking is an expansive process, with the idea being to stretch the mind in order to come up with new ideas. Convergence involves a reductive process whereby you whittle the list down to only those ideas with the most potential.

The one very important rule of creative problem solving? Separate the two phases!

Trying to diverge and converge at the same time sucks the juice out of the creative process. It leaves you with pale, lifeless innovative ideas that never go anywhere. And it has a negative impact on future attempts at idea generation. So always start with divergence first, and then schedule a different meeting for the convergence process.

To kick-start the divergence process, use the SWAMI technique:

Suppose – Creative problem solving techniques

Putting yourself in imaginary situations switches on new ways of creative thinking. For example, if you were from Mars, what would this problem look like? If you were six years old or three feet tall, what would the future look like to you? If you could smash all the assumptions around this issue, what would happen?

To stimulate the “suppose” process, create future stories in which you think of headlines you would like to see. Then make up a story about how those headlines came to be. For example, “Company XYZ Turns Industry Upside Down!” Then describe how you turned the industry upside down through creative problem solving. What innovative ideas did you provide to customers? How was it delivered? How did it change the industry? When you answer these kinds of questions, you can gain great insight into what new product or service to offer.

Wander through the Creative Process

Wandering through new territory with an open mind scoops up new connections and links. For instance, you can wander through hardware or antique stores, new magazines or conferences, or even the great outdoors.  It helps to use random images taken from magazines and other sources, such as photographs or postcards, to stimulate creative problem solving about the issue you’re working on.

The less the random images relate to your problem or issue, the better. When you look at images that remind you of what you’re working on, it tends to bring up old thinking patterns. Looking at unrelated images creates divergent thinking and takes the mind in new and different directions.

Associations in the Creative Process

Deliberately create new links between objects, ideas, events, people, or processes. As you link things together that are normally not connected, you begin to see new relationships and possibilities in the creative process.

Metaphorical creative thinking helps with this process because it uses the qualities of one object to get you thinking about another. For example, if you’re trying to come up with innovative ideas to create better customer service, you might think about the qualities of a rubber ball. Rubber balls are round and smooth. They bounce. They’re resilient and not easily damaged. And they’re fun to play with.

Now, examine each of these qualities to see what innovative ideas they might stimulate around customer service. How could you make your product or service more resilient? How could your company be more fun (easier) to play (do business) with? What could you do to get customers who have left to bounce back to doing business with you?


This involves changing various aspects of a situation by making the familiar strange and the strange familiar. Use the technique of brain-writing to drive the process of building on other innovative ideas. Start by creating a worksheet with six rows and three columns of empty boxes. Have each person write three ideas in one row of boxes, then pass their worksheet on to the next person. The idea is to build on the ideas of others or use them to stimulate new creative thinking. Repeat the exercise until all sheets are filled.

Inquire: The great “What If?” for Creative Thinking

Questions create openings. Asking great questions can unravel a mystery like a kitten batting a ball of twine. Start by asking the most powerful question for opening up new possibilities: What if…..?

For example: What if our customers ran our business….? What if we’re looking at it the wrong way….? What if we saw this in a way that nobody has seen before…? Have everyone think of 10 ways to complete the question. Then compare notes.

Once you’ve come up with several good innovative ideas for addressing your problem or challenge, schedule a separate time to use the convergent thinking phase.  Next week, I’ll share some ideas for managing the innovation process of turning good ideas into practical application.

Holly GreenHolly is CEO of The Human Factor, Inc., and helps business leaders and their companies achieve higher levels of performance and profitability.

Holly’s top selling book, More Than a Minute: How to Be an Effective Leader and Manager in Today’s Changing World (available in 9 languages globally) goes beyond the theory of leading and managing by providing practical, action-oriented information.

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