Tag Archives: communication skills

Overcoming the Addiction to Being Right

by Judith E. Glaser When we feel strongly that our point of view is right, our brain focuses on looking for evidence. We stop listening to other perspectives and fight for our point of view. We create a culture of … Continue reading

Posted in Leadership Skills | Tagged , , , , , , , , , , , , | Comments Off on Overcoming the Addiction to Being Right

Conversations that Create “Culture Glue” and Problem Solving

By Judith E. Glaser We all go through our own version of an identity crisis at least once in our life. Should I be a doctor, teacher, entrepreneur, or CEO of some global company? We all want to know where … Continue reading

Posted in communication, Leadership Skills | Tagged , , , , | Comments Off on Conversations that Create “Culture Glue” and Problem Solving

Three Chemistry Lessons that Signal You’re a Friend or Foe

by Judith E. Glaser Remember these three chemistry lessons when you’re communicating: 1. Be mindful of your conversations and the emotional content you bring—either pain – which closes the brain, or pleasure which opens the brain. Are you sending friend … Continue reading

Posted in communication, HR | Tagged , , , , , | Comments Off on Three Chemistry Lessons that Signal You’re a Friend or Foe

Five Steps to Create Cultures of Trust

by Judith E. Glaser We are designed for connection with others, and when trust is broken we recoil and close down. Conversational Intelligence is teaching us that because we are designed to be social, our brains are sensitive to the signals of … Continue reading

Posted in Leadership Skills | Tagged , , , , , , , , , , , , , , , , , , , , , , | Comments Off on Five Steps to Create Cultures of Trust

How to Communicate about Unmet Expectations

by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading

Posted in communication, HR, Leadership Skills | Tagged , , , , , , , , , , , , | Comments Off on How to Communicate about Unmet Expectations

It’s Not about Tell-Yell-Sell for Sustained Success

by Judith E. Glaser What inhibits healthy connections in business to create successful change or business turnarounds?  Whether you’re an entrepreneur or business executive, it’s most likely that these four behaviors will derail your leadership ability: Talking past each other – … Continue reading

Posted in change, communication, HR | Tagged , , , , , , , , , , , , , , , | Comments Off on It’s Not about Tell-Yell-Sell for Sustained Success

Three Rules of Engagement for Effective Communication

by Judith E. Glaser We all recognize the need for courage to start a business, play competitive sports, incur risks in investments, lead a diverse team in competitive markets, or take on an outback adventure. But do we really need courage to … Continue reading

Posted in communication, HR | Tagged , , , , , , , , , , , , | Comments Off on Three Rules of Engagement for Effective Communication

How to Become More Influential

We all love to hear ourselves talk. Our brains actually light up and we feel good. But, if  we are blinded by our own thoughts, we’re not leaving room for others to contribute. They turn off. Think how this affects “how deals … Continue reading

Posted in communication, HR | Tagged , , , , , , , , , , , , , , , , | Comments Off on How to Become More Influential

Is Your Communication Style Draining Your Team’s Energy?

By Judith E. Glaser We are all familiar with the “chemistry” factor in relationships and the chemical attraction metaphor; now we are learning that such insights are more than metaphor— they are reality! Positive comments and conversations provide a temporary … Continue reading

Posted in communication, HR | Tagged , , , , , , , , , , , , , , , , , , , , | Comments Off on Is Your Communication Style Draining Your Team’s Energy?

Courage to Assert New Behavior to Get What You Want

by Sandra Ford Walston Jill demonstrated her talents and caught the attention of a city manager. When he phoned Jill to discuss an administrative position, she knew that negotiating the salary would be difficult. “He saw me as someone who … Continue reading

Posted in Diversity, HR | Tagged , , , , , , , , , , | Comments Off on Courage to Assert New Behavior to Get What You Want