Tag Archives: conflict

Overcoming the Addiction to Being Right

by Judith E. Glaser When we feel strongly that our point of view is right, our brain focuses on looking for evidence. We stop listening to other perspectives and fight for our point of view. We create a culture of … Continue reading

Posted in Leadership Skills | Tagged , , , , , , , , , , , , | Comments Off on Overcoming the Addiction to Being Right

The Chemistry Factor in Relationships

By Judith E. Glaser We are all familiar with the ‘chemistry’ factor in relationships and the chemical attraction metaphor.  However, we are now learning that our insights about the chemical nature of relationships and conversations are more than a metaphor—they are a … Continue reading

Posted in communication, HR, Leadership Skills | Tagged , , , , , , , , , | Comments Off on The Chemistry Factor in Relationships

Three Rules of Engagement for Effective Communication

by Judith E. Glaser We all recognize the need for courage to start a business, play competitive sports, incur risks in investments, lead a diverse team in competitive markets, or take on an outback adventure. But do we really need courage to … Continue reading

Posted in communication, HR | Tagged , , , , , , , , , , , , | Comments Off on Three Rules of Engagement for Effective Communication

Four Fundamental Leadership Traits to Gain Competitive Advantage

By Lee Ellis In Patrick Lencioni’s latest book,  The Advantage, he points out that in today’s competitive world a healthy organization is likely to be the greatest competitive advantage you can have. He’s right, so what exactly does that look like? … Continue reading

Posted in HR | Tagged , , , , , , , , , , , , , , , , , , , , , | Comments Off on Four Fundamental Leadership Traits to Gain Competitive Advantage

Great Tips on Being a Great Communicator

…Or, how to reframe and get neutral in highly charged emotional situations. In fact, Conversational Intelligence is a three skills when you thinking you’re learning one…kind of book.  Judith E. Glaser, a frequent blogger here, wrote the book so leaders can become better … Continue reading

Posted in communication, HR, Leadership Skills | Tagged , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Workplace Conflict: Fight, Flight, or Embrace?

by Karlin Sloan Research shows that 60-80% of all workplace difficulties stem from strained relationships between employees, not from deficits in an individual employee’s skill or motivation.* And, the financial costs of interpersonal conflict in the workplace are high. Ernst … Continue reading

Posted in communication, HR | Tagged , , , , , , , , , , , , , , | 2 Comments

3 Ways to Avoid the Need to Be Right and Get What You Want

by Judith Glaser I’m sure it’s happened to you: You’re in a tense team meeting trying to defend your position on a big project and start to feel yourself losing ground. Your voice gets louder. You talk over one of … Continue reading

Posted in communication, HR, leadershipskills | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Comments Off on 3 Ways to Avoid the Need to Be Right and Get What You Want

Popular Cross Generational Video Training Nips Conflict

And in one corner, you have the Boomers and what they think of Millennials: “They’re so lazy. They don’t have a good work ethic” Squaring off on the other side, you have the Millennials and what they think of Boomers: … Continue reading

Posted in HR, Leadership Skills, training | Tagged , , , , , , , , , , , , , , , , | 3 Comments

9 Powerful Courageous Leadership Questions You Want to Ask

by Sandra Ford Walston “Sticks and stones may break my bones, but words can never hurt me.” This time-worn saying is false. For example, “a stone is thrown” when someone says, “I don’t care how you do it, just get … Continue reading

Posted in communication, HR, leadership, teams | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | 3 Comments

What Siri Can Teach Us About Effective Communication

By Lois Zachary One day after a long frustrating interchange with Siri, I shouted, “can’t you find any information at all on that topic? What is taking you so long? Her response? “I am putting myself to the fullest possible … Continue reading

Posted in communication, HR, Team building | Tagged , , , , , , , , | 9 Comments