Tag Archives: Conversational Intelligence

Feedback versus the Dreaded Annual Review

by Judith E. Glaser One hundred years ago, Thomas Watson founded IBM on business beliefs. In 2001, IBM revisited those beliefs with an astounding global process called a Values Jam*,  which engaged hundreds of thousands of people in an online … Continue reading

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Five Steps to Create Cultures of Trust

by Judith E. Glaser We are designed for connection with others, and when trust is broken we recoil and close down. Conversational Intelligence is teaching us that because we are designed to be social, our brains are sensitive to the signals of … Continue reading

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How to Drive Self-Expression to Innovate

by Judith E. Glaser I have yet to meet an executive, who joins a company to be ‘minimized,’ marginalized or to be intentionally held back from making a contribution. We join a company to make a difference, to make a … Continue reading

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Five Ways Leaders Can Boost Employee Engagement

by Judith E. Glaser The key is to use your conversational intelligence (C-IQ)—your capacity to connect—to recognize social and psychological needs and translate this awareness into conversations that meet these needs. Here are five steps you can take now: Step … Continue reading

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It’s Not about Tell-Yell-Sell for Sustained Success

by Judith E. Glaser What inhibits healthy connections in business to create successful change or business turnarounds?  Whether you’re an entrepreneur or business executive, it’s most likely that these four behaviors will derail your leadership ability: Talking past each other – … Continue reading

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You’ve Reached the Top! Now What?

Four Communication Blind Spots that Derail Leaders  by Judith E. Glaser Starting a business from scratch is different from stepping in and adding value to an existing company. Entrepreneurs love the challenges, risks, and thrills of doing what others have … Continue reading

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Three Rules of Engagement for Effective Communication

by Judith E. Glaser We all recognize the need for courage to start a business, play competitive sports, incur risks in investments, lead a diverse team in competitive markets, or take on an outback adventure. But do we really need courage to … Continue reading

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Are your people afraid? How to minimize fear and maximize trust

by Judith E. Glaser Are your people afraid? I’m not asking if you are a bully or a bad boss, or about the fear about being punished for a well-thought-out plan or product launch that fails. I’m talking about something … Continue reading

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3 Effective Strategies for Changing a Workplace Culture

by Judith E. Glaser The more we talk about change, the more we talk about all the problems and challenges that can emerge – resulting in negative mindsets which trigger “fear hormones” and “threat networks” in our brains. No wonder … Continue reading

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Is Your Communication Style Draining Your Team’s Energy?

By Judith E. Glaser We are all familiar with the “chemistry” factor in relationships and the chemical attraction metaphor; now we are learning that such insights are more than metaphor— they are reality! Positive comments and conversations provide a temporary … Continue reading

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