Tag Archives: customer dissatisfaction

Grabbing Customers and Engaging from “Hello”

By Judith E. Glaser Fully engaged customers are more loyal and profitable. A fully engaged customer represents a 23 percent premium in terms of share of wallet, profitability, revenue, and relationship growth. Gallup’s State of the American Consumer report. How can … Continue reading

Posted in customer service, HR | Tagged , , , , , , | Comments Off on Grabbing Customers and Engaging from “Hello”