Tag Archives: data

Grabbing Customers and Engaging from “Hello”

By Judith E. Glaser Fully engaged customers are more loyal and profitable. A fully engaged customer represents a 23 percent premium in terms of share of wallet, profitability, revenue, and relationship growth. Gallup’s State of the American Consumer report. How can … Continue reading

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5 Ways to Measure ROI in Human Resources

A department of eight HR employees charted out the steps they took in their hiring process. They found that they took 248 steps to hire an employee. Analyzing the steps, they determined that many of them could be discarded or … Continue reading

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All Hail to Data! But, Are We Using It Wisely?

We’re hearing a lot about data these days. It’s being heralded as the objective, predictive way to source great talent and boost productivity. But, the trick is to draw the right conclusions from all those great data points. Watch this … Continue reading

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Decision Making Skills Boost with Brain Teasers

by Holly Green Thanks to the way our brain works, we have a very strong tendency to see what we want to see and what we expect to see. This has huge implications on our decision-making skills when studying our … Continue reading

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Six gorilla-sized illusions that blind side good decision-making

by Holly Green Here’s a short video clip, under two minutes. It is a fun test of what you see and don’t see when you’re focused.   What was your answer? Also, did you see a gorilla the first time … Continue reading

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