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Tag Archives: empathy
Five Steps to Create Cultures of Trust
by Judith E. Glaser We are designed for connection with others, and when trust is broken we recoil and close down. Conversational Intelligence is teaching us that because we are designed to be social, our brains are sensitive to the signals of … Continue reading
Posted in Leadership Skills
Tagged appreciation, build relationship, collaboration, communication skills, connection, Conversational Intelligence, creating partnerships, creating trust, cultures of trust, empathy, engagement, fear, foes, fostering trust, intention, loss, productive collaboration, reality, reptilian brain, resting assumptions, threat, threats, transparency
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A Workplace Relationship Repair Kit To Transform Conflict
By Judith E. Glaser Suppose you argued with a colleague and now you’re avoiding him. Your relationship is damaged, and you wonder how to repair and restore it—how to start over, make up, rebuild trust, and work through issues rather … Continue reading
Posted in communication, HR
Tagged alignment, anger, bonding, collaboration, conflict management, creating trust, discovery, double-clicking, effective listening, empathy, engagement, managing conflict, mindscapes, perception, reality, reframing techniques, transformation, workplace relationships
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What Your Brain Does When Someone Talks Too Much
.. think of this next time you have a big sales pitch or you’re trying to influence someone to your point of view. by Judith E. Glaser Conversational Blind Spots at Work Twenty-eight years ago I began my first experiment … Continue reading
Posted in communication, customer service, HR
Tagged amygdala, assumptions, blind spots, business development, conversation dynaics, conversations, cortisol, empathy, executive brain, influencing, non-judgmental communication, rejection, sales, union carbide
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Harness the Wisdom of Your Five Brains
By Judith E. Glaser Have you ever found yourself in a situation like this: You are trying to navigate through a business meeting. You want to be helpful. It’s confusing to keep track of what’s going on. When you hear an … Continue reading
Posted in communication, HR, teams
Tagged assumptions, conversations, emotional memories, empathy, executive brain, heart brain, judgment, judgment of ideas, limbic brain, memories, neocortex, Neuroscience of Conversations, prefrontal cortex brain, reptilian brain, work conflict, work relationships, workplace conflict
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KISS, 4 Mantras to Develop Highly Successful Leaders
Transformational Executive Development: the “KISS” Principle in Action by Peter Thies The higher up the corporate ladder a leader rises, the more s/he needs to fine tune his or her leadership ability. But, who has time? How do you help … Continue reading
Posted in communication, HR, Leadership Skills
Tagged 360 feedback, ambition, C-Suite, career development, ceo role, ceo succession, change agility, coaching, controlling leaders, delegate, empathy, empower, eq, executive development, executive development strategy, interpersonal sensitivity, interpersonal skills, micro management, one-line development plan, pause principle, peter thies, professional development, self awareness
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3 Ways to Effectively Manage Conflict When You Know You’re Right
by Judith E. Glaser I’m sure this has happened to you: You’re in a tense team meeting trying to defend your position on a big project and start to feel yourself losing ground. Your voice gets louder. You talk over … Continue reading
Posted in communication, HR, leadershipskills
Tagged brain, Communication, conflict, empathy, engagement, expectations, judith glaser, Leadership, Neurochemistry, oxytocin, reality, trust
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