Tag Archives: expectations

How to Communicate about Unmet Expectations

by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who needs what type of information? Most of all, how can … Continue reading

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5 Communication Tips to Resolve Workplace Conflict

Going from Distrust to Trust Using Conversational Intelligence By Judith E. Glaser Have you ever trusted someone only to find they stabbed you in the back?  Or, have you found someone doesn’t trust you even though you have their best … Continue reading

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Are You Sailing Without a Rudder?

Starting a career in management can seem like it’s all about giving orders or telling people what to do. Then, as we get more experience and become more knowledgeable about running a business, we can think the juice comes from … Continue reading

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3 Ways to Effectively Manage Conflict When You Know You’re Right

by Judith E. Glaser I’m sure this has happened to you: You’re in a tense team meeting trying to defend your position on a big project and start to feel yourself losing ground. Your voice gets louder. You talk over … Continue reading

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Leadership Clarity and Its Role in Ethics and Winning

By Lee Ellis To insure clarity in his orders to his generals, it’s said that Napoleon called in a private or corporal and read the message to them. If they understand it, he knew his generals would get it. Leaders … Continue reading

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Fight for Feedback to Succeed as a Leader

by Lee Ellis Much of success in life is about getting everyone on the same page—whether it’s personal or professional relationships. And inevitably someone has to choose to lead the charge in getting clarity. As fighter pilots, we reviewed communication … Continue reading

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