Tag Archives: feedback

Feedback versus the Dreaded Annual Review

by Judith E. Glaser One hundred years ago, Thomas Watson founded IBM on business beliefs. In 2001, IBM revisited those beliefs with an astounding global process called a Values Jam*,  which engaged hundreds of thousands of people in an online … Continue reading

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Five Ways Leaders Can Boost Employee Engagement

by Judith E. Glaser The key is to use your conversational intelligence (C-IQ)—your capacity to connect—to recognize social and psychological needs and translate this awareness into conversations that meet these needs. Here are five steps you can take now: Step … Continue reading

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Grabbing Customers and Engaging from “Hello”

By Judith E. Glaser Fully engaged customers are more loyal and profitable. A fully engaged customer represents a 23 percent premium in terms of share of wallet, profitability, revenue, and relationship growth. Gallup’s State of the American Consumer report. How can … Continue reading

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New Employee [Millennial Video] Career Development

Sometimes it’s tough to get your message across to new workers. It can seem like they’re not listening or they’re getting the wrong message.  Using these short video clips will add an alternative voice and support the important skills you’re teaching. Need to … Continue reading

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3 Effective Strategies for Changing a Workplace Culture

by Judith E. Glaser The more we talk about change, the more we talk about all the problems and challenges that can emerge – resulting in negative mindsets which trigger “fear hormones” and “threat networks” in our brains. No wonder … Continue reading

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Videos to Empower Managers to Be Good Coaches

“That’s their job, isn’t it?” That’s a common response from managers who think good work should be expected and that an annual review is the time to give feedback. Meanwhile, the team sees their manager as uncaring or, worst, absent. … Continue reading

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Can One New Habit Change Your Life?

by Michelle Baker The other day, I noticed my sister posted a Facebook status about a new habit my niece, Rylie, had acquired: Congratulations to my daughter, Rylie! She has successfully gone one whole year (without cheating!) without using a … Continue reading

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What’s Honesty Got to Do with Business Performance?

It isn’t just brilliance, or hard work, or innovation that determines if a business is successful–although surely those factors help. No. The secret to optimal performance is…drumroll…honesty. Halley Bock, President and CEO of Fierce, Inc, recently wrote about why honesty … Continue reading

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Fight for Feedback to Succeed as a Leader

by Lee Ellis Much of success in life is about getting everyone on the same page—whether it’s personal or professional relationships. And inevitably someone has to choose to lead the charge in getting clarity. As fighter pilots, we reviewed communication … Continue reading

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How Your Feedback Style is Determined by Your Generation

How would you answer the following questions: Do you ask for feedback on how you’re performing at your job? If you don’t get it, do you assume you’re doing a good job? Do you view getting invited to a meeting … Continue reading

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