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Tag Archives: listen to customers
Delusional Leaders – Eyes Wide Shut
by Holly Green Have you ever watched the TV show Undercover Boss? The “plot” is fairly simple. Each week, the CEO or owner of a business goes undercover as an entry-level employee in his or her own company. S/he typically … Continue reading →
Posted in communication, HR, IN, leadership
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Tagged bias thinking, business, cognitive bias, cold-eye review, delusional CEOs, delusional leaders, effective leadership skills, employees, finding the truth in an organization, finding the weak links in an organization, get feedback, getting feedback, honest communication, lead, leaders, listen to customers, listen to employees, listening skills, management team, manager, marketing, overly optimistic view, perspective, seeing reality, Undercover Boss, unrealistic ideas of a company, unvarnished truth, W4C, walk the four corners
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