Tag Archives: listening skills

Three Rules of Engagement for Effective Communication

by Judith E. Glaser We all recognize the need for courage to start a business, play competitive sports, incur risks in investments, lead a diverse team in competitive markets, or take on an outback adventure. But do we really need courage to … Continue reading

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Want Greater Influence? Then, Listen Up.

by Judith E. Glaser When driving to a new location, we often stop at a gas station to ask for directions, use our GPS or a handy paper map to navigate unfamiliar territory. If we get lost, we need only … Continue reading

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Avoid Proctrastination and Build Team Support

Don’t procrastinate on a decision; let’s face it, we make very few life or death, or irreversible decisions. It’s better to make the decision, execute quickly, validate and learn. The learning from the ‘wrong’ decision can provide further evidence for … Continue reading

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Listening, the Best Tool for Problem-Solving?

by Helen Whelan Listening is one of those things that can look like it’s really easy and passive but it’s just the opposite. And, if you feel passionate about something or know “the answer,” it can be really hard to … Continue reading

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Ethics of Business Videos & Getting Clear

Employees of a disengaged manager are four times as likely to be disengaged themselves. It’s contagious. Productivity suffers but also without thinking of the larger ramifications, a manager can lead employees to unethical behavior without realizing it.  Maybe it’s telling … Continue reading

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What Siri Can Teach Us About Effective Communication

By Lois Zachary One day after a long frustrating interchange with Siri, I shouted, “can’t you find any information at all on that topic? What is taking you so long? Her response? “I am putting myself to the fullest possible … Continue reading

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How to Manage Conflict When You’ve Angered Someone

Ever been late for an appointment and the first thing you do is justify why you’re late?  Or, you anger a co-worker who mis-reads your email of how he can perform better? When you email him back to explain, his … Continue reading

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Management Blind Spots – Quick Fixes

Success Television Newsletter 1.17.2013 “We have two ears and one mouth so that we can listen twice as much as we speak.” Epictetus (Greek philosopher associated with the Stoics, AD 55-c.135) Managers often think they’re good at listening but if … Continue reading

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4 Ways to Boost Your Listening Skills

We have two ears and one mouth so that we can listen twice as much as we speak.” Epictetus quotes (Greek philosopher associated with the Stoics, AD 55-c.135) Managers often think they’re good at listening but if you ask their staff, … Continue reading

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Delusional Leaders – Eyes Wide Shut

by Holly Green Have you ever watched the TV show Undercover Boss? The “plot” is fairly simple. Each week, the CEO or owner of a business goes undercover as an entry-level employee in his or her own company. S/he typically … Continue reading

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