Tag Archives: training

Customer Service Social Media Ratings and Business Performance

by Helen Whelan I recently went online to book a vacation in San Francisco. The first thing I did was look at the reviews.   I might have liked the pictures or even the neighborhood but I wasn’t going to trust my gut … Continue reading

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3 Trainer Tips When You Don’t Know What Your Class Thinks

by Helen Whelan I just took a course over the weekend to learn how to code.  I’m not a Geek by any stretch but I’ve worked with some great programmers and I admire their creativity.  I’ve dabble with coding myself … Continue reading

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Videos to Empower Managers to Be Good Coaches

“That’s their job, isn’t it?” That’s a common response from managers who think good work should be expected and that an annual review is the time to give feedback. Meanwhile, the team sees their manager as uncaring or, worst, absent. … Continue reading

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11 Trainer Turnoffs to Avoid

Do you remember “Sing along with Mitch?” Reading the words as he sang? It’s not nearly as entertaining when a trainer reads the words on a Powerpoint to his or her class. Don’t do it! That’s just one of the … Continue reading

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Leadership Training Videos Support Short Training Modules

Most likely, your managers and peak performers are too busy or distracted to sit in a classroom training.  Still, they need to learn leadership and team building skills which are vital to an organization’s growth. Enter short leadership training videos. … Continue reading

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