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Tag Archives: trust
Are You Green-lighting or Stopping an Important Work Relationship?
by Judith E. Glaser The consequences of your interactions are filed daily in your memory bank, either as “feel good” or “feel bad” experiences. Memories with strong emotions linger, since the brain more easily files and calls up memories attached … Continue reading
Posted in communication, HR, Innovation
Tagged bad experience, bad feelings, boss, brain, compassion, conversations, cortisol, ego, emotional trauma, emotions, engagement, feelings, future, innovation, intimacy, memories, negativity, oxytocin, self-esteem, triangulation, trust, vitality
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Is the Fear of Conflict Shutting Down Your Ability to Communicate?
By Judith E. Glaser Confrontation is something we tend to avoid. It’s our least developed skill; the ability to confront each other face to face, say what is in our hearts and minds, and at the same time build and strengthen … Continue reading
Posted in communication, HR
Tagged aggression, anger, assumptions, confrontation, cortisol, culture, ego, frustration, oxytocin, reality, self-esteem, trust, workplace conflict
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The Power of Language to Shape the Workplace
Conversational Intelligence + The Neuroscience of Conversations For the past 20 years, new discoveries at neuroscience research centers have been revealing new and healthy ways to handle negative emotions. Since conventional wisdom suggests that it’s better to not to discuss … Continue reading
Posted in communication, HR
Tagged anger management, appreciate inquiry, conflict management, discomfort, emotional distress, emotional intelligence, emotions, fear, feelings, frustration, gossip, judgmental, labeling emotions, negative emotions, neuroscience, pain, positive psychology, pre-frontal cortex, rage, reasoning, social skills, suppressing emotions, triangulation, trust, unsocial emotions
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Four Fundamental Leadership Traits to Gain Competitive Advantage
By Lee Ellis In Patrick Lencioni’s latest book, The Advantage, he points out that in today’s competitive world a healthy organization is likely to be the greatest competitive advantage you can have. He’s right, so what exactly does that look like? … Continue reading
Posted in HR
Tagged accountability, authenticity, clarify, clarity, conflict, courage, fear, good leader, healthy organization, lack of accountability, lead with honor, lee ellis, mission, over-communicate, Patrick Lencioni, poor reputation, poor teamwork, team goals, trust, unhealthy organizations, values, vision
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Five Key Questions Anyone Asks Before Trusting You
by Judith E. Glaser When we feel we are gaining and not losing, we play as WE, according to Conversational Intelligence.™ This is the intelligence hardwired into every human being to enable us to navigate successfully with others through language. However, our fear … Continue reading
Posted in Leadership Skills
Tagged 42 rules for creating we, 5 Vital Questions, adversaries, alliances, Conversational Intelligence, create value, doubt, eroding trust, good intention, ideas, protective behavior, shifting boundaries, trust, trust building
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Great Tips on Being a Great Communicator
…Or, how to reframe and get neutral in highly charged emotional situations. In fact, Conversational Intelligence is a three skills when you thinking you’re learning one…kind of book. Judith E. Glaser, a frequent blogger here, wrote the book so leaders can become better … Continue reading
Posted in communication, HR, Leadership Skills
Tagged anger, being right, betrayal, brain, communication skill, conflict, conflict avoidance, Conversational Intelligence, distrust, distrustful leaders, emotions, fear, feelings, human relationships, judith e. glaser, leadership skills, managing conflict, reaction, reframing, righteousness, slights, threats, trust, workplace survival
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Three Ways Managers Can Encourage Team Building
by Judith Glaser You walk into a meeting late and people are already in huddles. Colleagues glance over ever so briefly then turn back to their conversations. You sit down in a corner and use your smart phone to check … Continue reading
Posted in HR, management, teams
Tagged behavior, behavior change, brains, collaboration, cortisol, fear, reality, rejection, Team building, team meetings, threats, trust, workplace
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The One Leadership Skill That Will Turbocharge Employee Performance
by Judith E. Glaser Through advances in neuroscience, we can now see inside of the brains and minds of people who are experiencing different emotions. What astounds scientists is the dramatically different “brain landscape” for people who are in fear … Continue reading
Posted in HR, leadership
Tagged Amygdala Hijack, angry boss, blaming boss, bonding, brain, confidence, cortisol, decision making, employee engagement, employee motivation, fear, honest feedback, intrinsic motivation, isolation, leadership strategy, leadership traits, managing, neuroscience, outdated leadership, oxtocin, passive aggressive boss, rejection, support, trust, well-being
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